Digital Transformation
The Smart Way

We are an award-winning consultancy shaping the future of healthcare. We bring a best-in-class team and future-focused approach; empowering clients, programmes and partners.

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The Heart
of Transformation is Human Relationships

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“Our aim is to be the digital health consultancy people want to work with; be they employees, associates, clients or partners. Together we can improve healthcare services and embrace digital innovation. Our partnership approach enables better clinical outcomes and enhanced patient experience”.

Our Services

We offer an end-to-end service, collaborating with you at every stage of your digital transformation journey.

Getting you ready

Advisory

We work with you to develop your transformation strategy and ensure you’re set up for success.

Getting it done

Project Delivery

We provide flexible project delivery and assurance services at pace to ensure you achieve your objectives.

Getting the value

Optimisation

We work with you to ensure successful adoption and benefits realisation.

Our Delivery Practices

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Application Services

We help you with the procurement, implementation and adoption of complex health application programmes and software systems.

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Infrastructure and Cloud

We offer a range of infrastructure modernisation programmes for you to benefit from the latest cloud products and services on the market.

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Cyber Security

We work with you to transform your infrastructure and assets, keeping your organisation, technology and data safe and secure.

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Data and AI

We structure and optimise your data to support your business aspirations within the AI revolution.

Why SmartCo Future Health?

We are a trusted partner, working shoulder-to-shoulder with our customers to deliver their most complex digital transformation projects. We’re big enough to count but small enough to care.

Why Likeability Icon

Likeability

Relationships are at the heart of everything we do. We're people, people. We show up. We meet you. We know you. We’re honest. We care about our team and yours. People enjoy working with us - they tell us this all the time. And we’re very proud of this.

Why Credibility Icon

Credibility

We have an industry leading team, across technology, programme delivery, client engagement and consulting, completely and continually accessible to you. We are involved every step of the way, throughout the project lifecycle, from start to finish.

Why Flexibility Icon

Flexibility

We respond incredibly quickly to your needs. We make decisions, in partnership with you, with pace and agility. If a problem needs to be resolved, we’re there to resolve it.

What Our Customers Say

SmartCo worked in collaboration with the Trust to provide both the additional capacity and capability required. Their team worked in tandem with our staff, as 'one team', to support our EPR procurement and readiness work, and to negotiate and finalise our contract with Nervecentre, in line with our agreed timelines. Their expertise has been invaluable in getting ready for our EPR implementation.

Testimonials James Hawkins Icon

James Hawkins

Chief Digital and Information Officer

SmartCo played a key role in establishing the Digital Design Collaborative (DDC), offering expertise and support to enable effective collaboration across the EMAP network. Their input in developing our vision, objectives, and ways of working has helped us align efforts to deliver improved services for patients and staff. We’ve been grateful for the personalised approach they provided in ensuring we succeed, and we found they had access to the best talent anywhere when it comes to deploying Nervecentre.

Testimonials Will Monaghan Icon

Will Monaghan

Group Chief Digital Information Officer

SmartCo have worked with the Trust for a number of years now providing professional services, and when required they have delivered a number of projects with high calibre and credible resources. Working with the SmartCo team to determine requirements is always done with ease given the breadth of experience they have to offer. Similarly, when working with SmartCo on distinct outputs their experience often allows a credible alternative perspectives to be gained which often produces outputs which exceed the desired outcome.

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John Paul Birch

EPR Manager

SmartCo’s data migration strategy was clearly detailed and provided within the time frame required. It really helped us put the plans in place needed to move data migration forward for the EPR programme at the Trust.

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Miriam Jepson

Deputy Head of Digital Transformation

SmartCo were engaged to review an initiative in a very difficult environment with strained system relationships. They brought a level of expertise, objectivity and importantly political acumen that has allowed NHS Wales to move its work forward, which at one point seemed an impossibility.

Testimonials Mike Emery Icon

Mike Emery

Chief Digital and Innovation Officer

It was great to work with colleagues at SmartCo. They provided clear, methodical advice that is valuable and products that we are utilising in our day-to-day business and strategic planning. Their expertise and professionalism are excellent, and I really enjoyed working with SmartCo on this project. I would definitely use their services again.

Testimonials Zharain Bawa Icon

Zharain Bawa

Product Director

Latest News

Explore our latest insights and resources on healthcare trends, best practices and industry news.
Stay ahead of the curve with our expert analysis and thought leadership.

Quieter Hospitals, Smarter Care

SmartCo Future Health is delighted to share that we’ve been selected to present at the European Healthcare Design Congress 2026, one of the world’s leading forums for healthcare planning, design and innovation. Our presentation, “Quiet hospitals, smarter care,” has been accepted into the Science, Technology and Digital Transformation stream, which explores how digital innovation, artificial intelligence and smart infrastructure are reshaping healthcare environments. Our work highlights how acoustic environments and intelligent systems can improve clinical outcomes, support staff wellbeing and drive operational efficiency, reflecting our continued leadership at the intersection of technology, design and patient-centred care. Taking place in London from 15–17 June 2026, EHD2026 will convene an international community of healthcare leaders, designers, researchers and policymakers under the theme “Agile not fragile: Designing for resilience, renewal and regeneration.” The Congress will examine how healthcare systems and infrastructure can adapt to rapid technological change, workforce pressures and growing environmental challenges. This year’s programme features a rich mix of keynote plenaries and specialist streams, covering topics such as digital transformation, smart hospitals, climate resilience and new models of care. This year also marks a significant milestone as the Congress moves to its new home at the QEII Centre in Westminster, welcoming a global audience both in person and through a fully integrated digital platform. “We’re delighted to be selected for the European Healthcare Design Congress 2026. Our presentation, ‘Quiet hospitals, smarter care,’ explores how thoughtful acoustic design, combined with intelligent digital systems, can transform healthcare environments. By reducing noise and enhancing sensory conditions, we can improve patient recovery, support staff wellbeing and enable more effective, efficient care. We’re looking forward to sharing our insights and learning from peers across the global healthcare design community.” Taja Quigley The European Healthcare Design Congress remains a vital platform for sharing research, best practice and innovation, bringing together multidisciplinary expertise to shape the future of health systems worldwide. For more information about the congress, visit www.europeanhealthcaredesign.eu About SmartCo Future Health SmartCo Future Health is an award-winning consultancy shaping the future of healthcare. We bring a best-in-class team and future-focused approach; empowering clients, programmes and partners. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

Living Our Social Value

Whilst recently reviewing a tender response, I paused on our Social Value section and felt genuinely proud. Everything written there reflected what we actually do. It wasn’t a set of promises or a compliance exercise. It was a reflection of how we show up every day. Social value at SmartCo Future Health is lived, not performed. Across the business, our teams contribute to wellbeing, inclusion, environmental responsibility and community impact in ways that are structured, thoughtful and meaningful. It is an approach that continues to mature and strengthen. Turning Commitment Into Action Last week, Taja and I visited HMP Bronzefield, Europe’s largest women’s prison and only a short distance from our Surrey office. The visit formed part of our pledge through the New Futures Network, which exists to connect employers with prisons and increase employment opportunities for prison leavers.The experience was humbling and eye opening. The women we met were confident, prepared and full of potential. Caroline Atkins, the Employment Broker for the London Prison Group, captured the essence of this work perfectly when she said: Partnerships like this genuinely change lives and open doors for women as they move closer to release. Caroline Atkins Her words are a powerful reminder that people are never defined by their circumstances and that true diversity, when embraced, becomes a real strength. Celebrating Women, Championing Inclusion The visit also coincided with International Women’s Day over the weekend, which reminded us of the inspiring women we work with every day and why we remain committed champions for women in technology and healthcare. Their leadership and resilience help shape our culture and our impact. Creating a Culture Where People Thrive This week is Neurodiversity Awareness Week. More than 20 percent of our permanent team are neurodiverse at SCFH, reflecting society as a whole. What makes this even more meaningful is that it has happened naturally, without formal programmes or recruitment targets. It is the result of a culture built on psychological safety, trust and flexibility. Inclusion here is not an initiative; it is the environment we deliberately and consistently create. Our Wider Social Value Commitments Our approach to social value runs throughout the organisation. We have committed to the Armed Forces Covenant and hold the Bronze Award in recognition of our support for veterans and reservists. We maintain environmental responsibility as part of our everyday operations. Our people intuitively make sustainable choices, which means meeting standards such as ISO 14001 becomes a natural and embedded part of our behaviour. We continue to invest in community engagement, volunteering, mental health and wellbeing, and digital inclusion work. These efforts are grounded in partnership and purpose, designed to create local impact that is visible and lasting. Why This Matters The past week has reinforced that social value at SCFH is not something we write in tender documents. It is reflected in our actions, our relationships and our culture. Whether through engagement with prisons, supporting women in tech, celebrating neurodiversity, maintaining environmental stewardship or giving back to our communities, we are building a business that leads with humanity and purpose. Social value here isn’t a statement. It is who we are. About Adam Libbey Adam Libbey is the Director of Operations and an experienced people and change practitioner whose career spans the Army, Big 4 consulting, and a growing advisory environment. Across these settings, he has developed a strong understanding of how people respond to challenge, how organisations adapt and how culture can enable or block transformation. He brings a calm, practical and people‑centred approach to helping teams navigate change and deliver meaningful progress. About SmartCo Future Health SmartCo Future Health is an award-winning consultancy shaping the future of healthcare. We bring a best-in-class team and future-focused approach; empowering clients, programmes and partners. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.  

Welcome to Richard Darch

We’re delighted to welcome Richard Darch to the SmartCo Future Health leadership team as a Board Director. We recently caught up with Richard to learn more about his career journey, his new role and the impact he’s making in digital health. Read on to discover his story and the wealth of experience he brings to the team. Hi Richard. Tell us about your career background? I’ve spent my entire career in healthcare, beginning in academia as a Health Economist at the University of York, where I also completed my MSc. While I enjoyed academic life, it wasn’t particularly well rewarded, so I made my first move into consulting with Price Waterhouse (before its merger with Coopers & Lybrand). In 1991, I co-founded my own consultancy with former colleagues from PW. We grew the business successfully before exiting in 2001. During the 2000s, I moved into the investment and development of healthcare infrastructure, primarily buildings, where I developed a strong appreciation for architecture and design. In 2017, I founded Archus, a specialist healthcare infrastructure advisory practice, and brought in private equity investment in 2023. Throughout my career, I’ve been particularly interested in the intersection between physical and digital infrastructure, and how digital systems and processes can and should influence design. I’m excited to build on this further with SmartCo Future Health. What’s been the highlight of your career so far? Seeing healthcare buildings come to life during the Infracare years stands out as a real highlight. Taking an idea from a blank sheet or whiteboard through to a fully functioning facility, used by staff and patients, is incredibly rewarding. The completion of South Bristol Community Hospital is a particular milestone I’m proud of. What drew you to SmartCo Future Health? As with many consulting and advisory businesses, it’s ultimately about the people, and SmartCo Future Health has a fantastic team with a clear sense of purpose. Healthcare, more than most sectors, is on the brink of transformation through emerging digital technologies. Being at the forefront of that change, and supporting clients through it, is hugely exciting, especially when the end goal is improving health outcomes at a national level. What excites you most about working with SmartCo Future Health? I’m particularly interested in gaining deeper insight into the emerging technologies shaping healthcare, and the opportunity to contribute to the next phase of the company’s growth, helping establish it as the go-to advisor in the market. What’s one piece of advice you’d give to others? Don’t fear failure. Embrace it, own it and learn from it. If you weren’t in your current profession, what would you be doing? Designing beautiful buildings. Is there a podcast, book or show you’d recommend? A book: Making Sense of Chaos by J. Doyne Farmer. It’s a fascinating return to my economics roots, exploring how AI and large language models can enhance modelling and improve our understanding of complex systems and decision-making. What’s something people would be surprised to learn about you? During a visit to Cuba, I, or possibly a member of my family, was recorded as the one millionth visitor to the country since the revolution… and we were officially celebrated by the government.

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