SCFH wasn’t built to be big. It was built to be better, more personal, more attentive and more connected to the people doing the work.
Welcome to
SmartCo Future Health
Working. Together.
We take a truly holistic approach to digital. From readiness programmes and governance support through to full transformation, data strategy, technology enablement, and end-to-end workstream delivery, we provide seamless support at every stage of your journey.
Getting you ready
Strategic Advisory
We help leadership teams define clear and practical digital strategies that align technology investment with organisational priorities and evolving models of care.
Our advisory work includes digital strategy development, technology roadmaps, investment planning and independent strategic guidance to support confident decision-making.
Our service offerings include:
Strategy and Innovation: Helping clients shape direction, priorities and future‑focused change
Readiness and Assessment: Understanding current state, risks and capability to deliver
Financial and Commercial: Supporting robust business cases, investment decisions and commercial models
Getting it done
Project and Programme Delivery
We support organisations to successfully deliver complex digital and technology programmes.
We provide programme leadership, project delivery expertise and specialist support to ensure initiatives are implemented effectively, with strong governance, stakeholder engagement and measurable outcomes.
Our service offerings include:
Project and Programme Delivery: From staff augmentation to fully outsourced or milestone‑based delivery
Planning and Governance: Setting up strong structures, controls and decision‑making
Intervention and Remediation: Stepping in to stabilise, recover or reset challenged work
Getting the value
Digital Optimisation and Improvement
Digital transformation continues beyond implementation.
We help organisations maximise the value of existing digital investments by improving system performance, strengthening user adoption and enhancing digital services through continuous improvement and optimisation.
Our service offerings include:
Training and Adoption: Building capability and embedding change
Benefits Realisation: Ensuring outcomes are measured and delivered
Productivity: Improving ways of working, efficiency and value
Where We Bring Our Expertise
Our expertise spans the core components of modern digital healthcare environments, supporting organisations to build resilient, integrated and future-ready digital services.
Digitally Enabled Healthcare Estates
Supporting healthcare organisations to develop digitally enabled environments where infrastructure, facilities and technology are aligned to support modern clinical services and operational resilience.
Healthcare Applications
Advising on and supporting the implementation and optimisation of clinical and operational applications that underpin healthcare delivery.
Technology Services
Strengthening the technology foundations that support healthcare systems, including technology strategy, service design, governance, and operational improvement.
James Hawkins
Chief Digital and Information OfficerWill Monaghan
Group Chief Digital Information OfficerJohn Paul Birch
EPR ManagerMiriam Jepson
Deputy Head of Digital TransformationMike Emery
Chief Digital and Innovation OfficerZharain Bawa
Product DirectorLatest Insights
Explore our latest insights and resources on healthcare trends, best practices and industry news. Stay ahead of the curve with our expert analysis and thought leadership.
News
UK’s Best Workplaces in Tech™ 2026
Another fantastic recognition for SCFH and our team. We’re been named as one of the UK’s Best Workplaces in Tech™ 2026 by Great Place To Work® UK, ranking in the Small and Medium Companies category.Our people make SCFH what it isThis latest recognition is particularly meaningful for SCFH. Technology sits at the heart of much of what we do, but it is our people, their expertise and the way we work together that enable us to make a real difference for our clients.Creating a workplace where people can thriveAs SCFH continues to grow, we remain focused on creating a workplace where people feel trusted, supported and able to do their best work. From flexible ways of working and opportunities to develop, to our monthly company days that bring the whole team together, we want our culture to grow alongside our business.Our company days give us regular time away from the day-to-day to celebrate our wins, share successes, talk openly about where we can improve and make sure everyone has a voice in what comes next.This recognition follows SCFH being named #18 in the UK’s Best Workplaces™ 2026 and #21 in the UK’s Best Workplaces for Development™ 2026, reinforcing our commitment to building a workplace where people can grow, contribute and succeed together.What makes a UK Best Workplace in Tech?The UK’s Best Workplaces in Tech™ list is based on confidential feedback gathered through Great Place To Work’s research-backed Trust Index™ employee survey.Employees are asked about their experience across areas including trust, wellbeing, work-life balance, job satisfaction, psychological safety and fulfilment. Great Place To Work® also assesses how consistently organisations create a positive employee experience across different roles and levels of seniority.We’re proud to add this latest recognition to SCFH’s Great Place To Work achievements and, most importantly, proud of the team and culture behind it.
Hannah Granshaw
24 September 2026
Blog
When memory fades, can AI help us deliver more human care?
For someone living with Alzheimer's disease, the ability to remember, communicate and make sense of the world around them can gradually become more difficult.But behind every diagnosis is a person with a lifetime of memories, relationships, routines and preferences. Someone whose individuality, dignity and need to feel understood remain, even as their condition progresses.According to Alzheimer's Society nearly one million people in the UK are living with dementia, a figure projected to rise to 1.4 million by 2040.This World Alzheimer's Month, the international campaign to raise dementia awareness and challenge stigma, the theme "The Earlier You Know, The More You Can Do: A Dementia Diagnosis Matters" highlights the importance of timely diagnosis and access to the right care and support.NHS England figures from February 2026 show that approximately one in three people aged 65 and over estimated to be living with dementia in England did not have a recorded diagnosis.Delays in recognising symptoms, difficulties accessing specialist services and the fear surrounding a diagnosis can all contribute to people missing out on timely care and support.AI in dementia care is opening up new possibilities, from supporting earlier detection and diagnosis to helping healthcare professionals make more informed decisions.But receiving a diagnosis is only the beginning. How can we ensure that people living with dementia continue to receive the personalised, compassionate care they need as their condition progresses?Understanding the person behind the diagnosisFor someone living with dementia, a hospital admission can be particularly challenging. Unfamiliar surroundings, changes in routine and interactions with different healthcare professionals can create confusion and distress.Families and carers often hold invaluable knowledge about their loved one. They know the small things that bring comfort, the situations that cause distress and the ways to help them feel reassured.But when someone moves between wards, hospitals or care settings, how do we ensure that understanding moves with them?Connected healthcare systems can help make important information about a person's needs, preferences and care history accessible to the professionals caring for them.And as AI continues to advance, there is an opportunity to explore how technology could help healthcare professionals make better use of that information, supporting more personalised and compassionate care.Not by replacing human connection, but by helping preserve it.The opportunity for AI in dementia careAI is opening up new possibilities in healthcare, including research into earlier detection of Alzheimer's disease and more personalised approaches to care.Beyond diagnosis, AI could help healthcare professionals navigate complex patient information, identify relevant details about individual needs and support greater continuity as people move between different care settings.For people living with dementia, this could mean fewer occasions where they or their families need to repeat important information, and a more consistent understanding of their needs throughout their care journey.But the potential of AI must be balanced with the responsibility to implement it safely and thoughtfully.Technology should support clinical judgement, protect personal information and be designed around the needs of the people using it.Most importantly, it should help healthcare professionals deliver care that recognises the individual, not simply their diagnosis.Keeping people at the centreAt SCFH, we believe successful digital transformation starts with understanding the people it is intended to support.Our work across digital health, data and technology focuses on helping healthcare organisations deliver more connected, effective and patient-centred care.As AI becomes increasingly integrated into healthcare, we have an opportunity to consider how it could support people living with dementia, their families and the professionals caring for them.Can it help preserve important information about someone's individual needs? Support more personalised care? Give healthcare professionals more time to focus on the human interactions that matter most?These are the questions that should guide how we develop and implement AI in healthcare.Alzheimer's may change how someone communicates, remembers and experiences the world, but it does not change their need to be understood, respected and cared for.Supporting people affected by dementiaThis World Alzheimer's Month is an opportunity to raise awareness, challenge stigma and reflect on how we can better support people living with dementia and those who care for them.To learn more about dementia, access support or make a donation to help those affected, visit Alzheimer's Society.SCFH. A modern approach to health consulting.We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.
Hannah Granshaw
23 September 2026
Blog
AI in healthcare: Turning innovation into safer care
AI is accelerating at a pace that would have been difficult to imagine even a few years ago. It's incredible to see the opportunities opening up, and AI in healthcare patient safety is one of the most important areas of progress, from reducing administrative pressure to helping teams make better use of information and spend more time with patients. On World Patient Safety Day, I want to reflect on how we turn that potential into better, safer care.I’m excited about what this means for the NHS. Digital transformation has been central to my work since 2010, and the possibilities now feel greater than ever. Through the work we do at SCFH, alongside clinical, operational and digital teams, we see the expertise and commitment that turn those possibilities into improvements in care.With so much momentum, it's worth asking: are we giving the people, processes and understanding around the technology the same attention as the technology itself? The enthusiasm to move forward is positive. Making sure the foundations keep pace is how we translate it into lasting benefit.Why human judgement still mattersTools such as ChatGPT and Claude offer a familiar example. They can help me develop ideas, challenge my thinking and improve a draft. But if I used one to help write this blog, I would still want to check that it reflected what I meant, retained the nuances and supported the claims being made. Something can read beautifully and still miss the point.Writing a blog and documenting a clinical consultation carry very different responsibilities and consequences. But the distinction between a convincing output and an accurate representation is relevant to both. In healthcare, meaning, context and detail matter deeply.Ambient voice: turning promise into practiceAmbient voice technology is an exciting example of what AI can offer. Helping capture and structure consultations has the potential to reduce documentation demands and give clinicians more space to focus on patients. Realising that promise means making the whole process work well, including how draft information is reviewed, corrected and incorporated into the clinical record.Clinical review draws on professional expertise and an understanding of the patient and the consultation. Tools need to support that work, with outputs that are easy to navigate and correct. The time and attention involved also need to be reflected in expectations about productivity and benefits.The MHRA’s guidance, published on 29 July 2026, provides further clarity on when ambient voice technology products qualify as medical devices in Great Britain. It also emphasises that manufacturers should address risks through design and protective measures before relying on warnings. That focus on design is essential to making safe use practical in everyday care.AI in healthcare patient safety: a shared responsibilityThis is where the wider transformation becomes so important. Strengthening AI in healthcare patient safety requires more than an instruction to review an output. Safe, effective adoption depends on the quality of the product, how it fits into clinical workflows, the support available and how organisations respond when something needs to improve.It is a shared endeavour. Suppliers bring responsibility for product quality, clear limitations and usable design. Organisations provide assurance, training, time and support. Clinical teams bring the expertise to shape how tools are introduced and used in care. Those of us supporting transformation have a responsibility to bring these elements together.Starting with people, not technologyThrough the work we do at SCFH, we know how important it is to start with the realities of the service: what teams need, where pressure exists and what would make care easier to deliver. Involving people early helps ensure that technology addresses those needs and that feedback shapes implementation from the outset.Patients are part of this too. Understandable information about how technology supports their care, and space to ask questions, can help build confidence. The opportunity is to strengthen the relationship between patients and the people caring for them.Go-live is only the beginningA successful go-live is an important milestone. What happens afterwards tells us whether the transformation is delivering its promise. Is administrative pressure reducing? Is released time translating into something valuable for staff and patients? Have new tasks or difficulties emerged? Is care becoming safer and more effective?These questions help us build the evidence and confidence to scale. They also give us permission to refine an approach as we learn. With technology evolving so quickly, that ability to listen, adapt and improve needs to be part of implementation from the beginning.Making progress meaningfulAs leaders, we can support this by being clear about the patient benefit we want to achieve and investing in the people and practical support needed to deliver it. The pace of deployment is one measure of progress; the difference it makes to care is the measure that gives it purpose.I’m optimistic about what AI and digital innovation can make possible for the NHS. We have an extraordinary opportunity to improve care and support the people delivering it. Clinical expertise, thoughtful design and shared learning will help us make the most of that opportunity.About TajaTaja Quigley is a Partner at SCFH, where she helps organisations reimagine care models through digital innovation. With experience tackling complex challenges across the NHS and public sector, she brings together clinical insight, technology, and delivery to build health systems that work smarter for patients, clinicians and the wider population.SCFH. A modern approach to health consulting.We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.
Taja Quigley
17 September 2026