Welcome to
SmartCo Future Health
Working. Together.
We take a truly holistic approach to digital. From readiness programmes and governance support through to full transformation, data strategy, technology enablement, and end-to-end workstream delivery, we provide seamless support at every stage of your journey.
Strategic Advisory
We help leadership teams define clear and practical digital strategies that align technology investment with organisational priorities and evolving models of care.
Our advisory work includes digital strategy development, technology roadmaps, investment planning and independent strategic guidance to support confident decision-making.
Our service offerings include:
Strategy and Innovation: Helping clients shape direction, priorities and future‑focused change
Readiness and Assessment: Understanding current state, risks and capability to deliver
Financial and Commercial: Supporting robust business cases, investment decisions and commercial models
Project and Programme Delivery
We support organisations to successfully deliver complex digital and technology programmes.
We provide programme leadership, project delivery expertise and specialist support to ensure initiatives are implemented effectively, with strong governance, stakeholder engagement and measurable outcomes.
Our service offerings include:
Project and Programme Delivery: From staff augmentation to fully outsourced or milestone‑based delivery
Planning and Governance: Setting up strong structures, controls and decision‑making
Intervention and Remediation: Stepping in to stabilise, recover or reset challenged work
Digital Optimisation and Improvement
Digital transformation continues beyond implementation.
We help organisations maximise the value of existing digital investments by improving system performance, strengthening user adoption and enhancing digital services through continuous improvement and optimisation.
Our service offerings include:
Training and Adoption: Building capability and embedding change
Benefits Realisation: Ensuring outcomes are measured and delivered
Productivity: Improving ways of working, efficiency and value
Where We Bring Our Expertise
Our expertise spans the core components of modern digital healthcare environments, supporting organisations to build resilient, integrated and future-ready digital services.
Digitally Enabled Healthcare Estates
Supporting healthcare organisations to develop digitally enabled environments where infrastructure, facilities and technology are aligned to support modern clinical services and operational resilience.
Healthcare Applications
Advising on and supporting the implementation and optimisation of clinical and operational applications that underpin healthcare delivery.
Technology Services
Strengthening the technology foundations that support healthcare systems, including technology strategy, service design, governance, and operational improvement.
James Hawkins
Chief Digital and Information Officer
Will Monaghan
Group Chief Digital Information Officer
John Paul Birch
EPR Manager
Miriam Jepson
Deputy Head of Digital Transformation
Mike Emery
Chief Digital and Innovation Officer
Zharain Bawa
Product DirectorLatest Insights
Explore our latest insights and resources on healthcare trends, best practices and industry news. Stay ahead of the curve with our expert analysis and thought leadership.
Quieter Hospitals, Smarter Care
SCFH is delighted to share that we’ve been selected to present at the European Healthcare Design Congress 2026, one of the world’s leading forums for healthcare planning, design and innovation. Our presentation, “Quiet hospitals, smarter care,” has been accepted into the Science, Technology and Digital Transformation stream, which explores how digital innovation, artificial intelligence and smart infrastructure are reshaping healthcare environments. Our work highlights how acoustic environments and intelligent systems can improve clinical outcomes, support staff wellbeing and drive operational efficiency, reflecting our continued leadership at the intersection of technology, design and patient-centred care. Taking place in London from 15–17 June 2026, EHD2026 will convene an international community of healthcare leaders, designers, researchers and policymakers under the theme “Agile not fragile: Designing for resilience, renewal and regeneration.” The Congress will examine how healthcare systems and infrastructure can adapt to rapid technological change, workforce pressures and growing environmental challenges. This year’s programme features a rich mix of keynote plenaries and specialist streams, covering topics such as digital transformation, smart hospitals, climate resilience and new models of care. This year also marks a significant milestone as the Congress moves to its new home at the QEII Centre in Westminster, welcoming a global audience both in person and through a fully integrated digital platform. “We’re delighted to be selected for the European Healthcare Design Congress 2026. Our presentation, ‘Quiet hospitals, smarter care,’ explores how thoughtful acoustic design, combined with intelligent digital systems, can transform healthcare environments. By reducing noise and enhancing sensory conditions, we can improve patient recovery, support staff wellbeing and enable more effective, efficient care. We’re looking forward to sharing our insights and learning from peers across the global healthcare design community.” Taja Quigley The European Healthcare Design Congress remains a vital platform for sharing research, best practice and innovation, bringing together multidisciplinary expertise to shape the future of health systems worldwide. For more information about the congress, visit www.europeanhealthcaredesign.eu SCFH. A modern approach to health consulting We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.
Hannah Granshaw
23 March 2026
Living Our Social Value
Whilst recently reviewing a tender response, I paused on our Social Value section and felt genuinely proud. Everything written there reflected what we actually do. It wasn’t a set of promises or a compliance exercise. It was a reflection of how we show up every day. Social value at SCFH is lived, not performed. Across the business, our teams contribute to wellbeing, inclusion, environmental responsibility and community impact in ways that are structured, thoughtful and meaningful. It is an approach that continues to mature and strengthen. Turning Commitment Into Action Last week, Taja and I visited HMP Bronzefield, Europe’s largest women’s prison and only a short distance from our Surrey office. The visit formed part of our pledge through the New Futures Network, which exists to connect employers with prisons and increase employment opportunities for prison leavers.The experience was humbling and eye opening. The women we met were confident, prepared and full of potential. Caroline Atkins, the Employment Broker for the London Prison Group, captured the essence of this work perfectly when she said: Partnerships like this genuinely change lives and open doors for women as they move closer to release. Caroline Atkins Her words are a powerful reminder that people are never defined by their circumstances and that true diversity, when embraced, becomes a real strength. Celebrating Women, Championing Inclusion The visit also coincided with International Women’s Day over the weekend, which reminded us of the inspiring women we work with every day and why we remain committed champions for women in technology and healthcare. Their leadership and resilience help shape our culture and our impact. Creating a Culture Where People Thrive This week is Neurodiversity Awareness Week. More than 20 percent of our permanent team are neurodiverse at SCFH, reflecting society as a whole. What makes this even more meaningful is that it has happened naturally, without formal programmes or recruitment targets. It is the result of a culture built on psychological safety, trust and flexibility. Inclusion here is not an initiative; it is the environment we deliberately and consistently create. Our Wider Social Value Commitments Our approach to social value runs throughout the organisation. We have committed to the Armed Forces Covenant and hold the Bronze Award in recognition of our support for veterans and reservists. We maintain environmental responsibility as part of our everyday operations. Our people intuitively make sustainable choices, which means meeting standards such as ISO 14001 becomes a natural and embedded part of our behaviour. We continue to invest in community engagement, volunteering, mental health and wellbeing, and digital inclusion work. These efforts are grounded in partnership and purpose, designed to create local impact that is visible and lasting. Why This Matters The past week has reinforced that social value at SCFH is not something we write in tender documents. It is reflected in our actions, our relationships and our culture. Whether through engagement with prisons, supporting women in tech, celebrating neurodiversity, maintaining environmental stewardship or giving back to our communities, we are building a business that leads with humanity and purpose. Social value here isn’t a statement. It is who we are. About Adam Libbey Adam Libbey is the Director of Operations and an experienced people and change practitioner whose career spans the Army, Big 4 consulting, and a growing advisory environment. Across these settings, he has developed a strong understanding of how people respond to challenge, how organisations adapt and how culture can enable or block transformation. He brings a calm, practical and people‑centred approach to helping teams navigate change and deliver meaningful progress. SCFH. A modern approach to health consulting. We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.
Adam Libbey
20 March 2026
Welcome to Richard Darch
We’re delighted to welcome Richard Darch to the SCFH leadership team as a Board Director. We recently caught up with Richard to learn more about his career journey, his new role and the impact he’s making in digital health. Read on to discover his story and the wealth of experience he brings to the team. Hi Richard. Tell us about your career background? I’ve spent my entire career in healthcare, beginning in academia as a Health Economist at the University of York, where I also completed my MSc. While I enjoyed academic life, it wasn’t particularly well rewarded, so I made my first move into consulting with Price Waterhouse (before its merger with Coopers & Lybrand). In 1991, I co-founded my own consultancy with former colleagues from PW. We grew the business successfully before exiting in 2001. During the 2000s, I moved into the investment and development of healthcare infrastructure, primarily buildings, where I developed a strong appreciation for architecture and design. In 2017, I founded Archus, a specialist healthcare infrastructure advisory practice, and brought in private equity investment in 2023. Throughout my career, I’ve been particularly interested in the intersection between physical and digital infrastructure, and how digital systems and processes can and should influence design. I’m excited to build on this further with SmartCo Future Health. What’s been the highlight of your career so far? Seeing healthcare buildings come to life during the Infracare years stands out as a real highlight. Taking an idea from a blank sheet or whiteboard through to a fully functioning facility, used by staff and patients, is incredibly rewarding. The completion of South Bristol Community Hospital is a particular milestone I’m proud of. What drew you to SmartCo Future Health? As with many consulting and advisory businesses, it’s ultimately about the people, and SmartCo Future Health has a fantastic team with a clear sense of purpose. Healthcare, more than most sectors, is on the brink of transformation through emerging digital technologies. Being at the forefront of that change, and supporting clients through it, is hugely exciting, especially when the end goal is improving health outcomes at a national level. What excites you most about working with SmartCo Future Health? I’m particularly interested in gaining deeper insight into the emerging technologies shaping healthcare, and the opportunity to contribute to the next phase of the company’s growth, helping establish it as the go-to advisor in the market. What’s one piece of advice you’d give to others? Don’t fear failure. Embrace it, own it and learn from it. If you weren’t in your current profession, what would you be doing? Designing beautiful buildings. Is there a podcast, book or show you’d recommend? A book: Making Sense of Chaos by J. Doyne Farmer. It’s a fascinating return to my economics roots, exploring how AI and large language models can enhance modelling and improve our understanding of complex systems and decision-making. What’s something people would be surprised to learn about you? During a visit to Cuba, I, or possibly a member of my family, was recorded as the one millionth visitor to the country since the revolution… and we were officially celebrated by the government.
Hannah Granshaw
17 March 2026