SCFH wasn’t built to be big. It was built to be better, more personal, more attentive and more connected to the people doing the work.
Welcome to
SmartCo Future Health
Working. Together.
We take a truly holistic approach to digital. From readiness programmes and governance support through to full transformation, data strategy, technology enablement, and end-to-end workstream delivery, we provide seamless support at every stage of your journey.
Getting you ready
Strategic Advisory
We help leadership teams define clear and practical digital strategies that align technology investment with organisational priorities and evolving models of care.
Our advisory work includes digital strategy development, technology roadmaps, investment planning and independent strategic guidance to support confident decision-making.
Our service offerings include:
Strategy and Innovation: Helping clients shape direction, priorities and future‑focused change
Readiness and Assessment: Understanding current state, risks and capability to deliver
Financial and Commercial: Supporting robust business cases, investment decisions and commercial models
Getting it done
Project and Programme Delivery
We support organisations to successfully deliver complex digital and technology programmes.
We provide programme leadership, project delivery expertise and specialist support to ensure initiatives are implemented effectively, with strong governance, stakeholder engagement and measurable outcomes.
Our service offerings include:
Project and Programme Delivery: From staff augmentation to fully outsourced or milestone‑based delivery
Planning and Governance: Setting up strong structures, controls and decision‑making
Intervention and Remediation: Stepping in to stabilise, recover or reset challenged work
Getting the value
Digital Optimisation and Improvement
Digital transformation continues beyond implementation.
We help organisations maximise the value of existing digital investments by improving system performance, strengthening user adoption and enhancing digital services through continuous improvement and optimisation.
Our service offerings include:
Training and Adoption: Building capability and embedding change
Benefits Realisation: Ensuring outcomes are measured and delivered
Productivity: Improving ways of working, efficiency and value
Where We Bring Our Expertise
Our expertise spans the core components of modern digital healthcare environments, supporting organisations to build resilient, integrated and future-ready digital services.
Digitally Enabled Healthcare Estates
Supporting healthcare organisations to develop digitally enabled environments where infrastructure, facilities and technology are aligned to support modern clinical services and operational resilience.
Healthcare Applications
Advising on and supporting the implementation and optimisation of clinical and operational applications that underpin healthcare delivery.
Technology Services
Strengthening the technology foundations that support healthcare systems, including technology strategy, service design, governance, and operational improvement.
James Hawkins
Chief Digital and Information OfficerWill Monaghan
Group Chief Digital Information OfficerJohn Paul Birch
EPR ManagerMiriam Jepson
Deputy Head of Digital TransformationMike Emery
Chief Digital and Innovation OfficerZharain Bawa
Product DirectorLatest Insights
Explore our latest insights and resources on healthcare trends, best practices and industry news. Stay ahead of the curve with our expert analysis and thought leadership.
Blog
AI in healthcare: Turning innovation into safer care
AI is accelerating at a pace that would have been difficult to imagine even a few years ago. It’s incredible to see the opportunities opening up across UK healthcare, from reducing administrative pressure to helping teams make better use of information and spend more time with patients. On World Patient Safety Day, I want to reflect on how we turn that potential into better, safer care.I’m excited about what this means for the NHS. Digital transformation has been central to my work since 2010, and the possibilities now feel greater than ever. Through the work we do at SCFH, alongside clinical, operational and digital teams, we see the expertise and commitment that turn those possibilities into improvements in care.With so much momentum, it's worth asking: are we giving the people, processes and understanding around the technology the same attention as the technology itself? The enthusiasm to move forward is positive. Making sure the foundations keep pace is how we translate it into lasting benefit.Why human judgement still mattersTools such as ChatGPT and Claude offer a familiar example. They can help me develop ideas, challenge my thinking and improve a draft. But if I used one to help write this blog, I would still want to check that it reflected what I meant, retained the nuances and supported the claims being made. Something can read beautifully and still miss the point.Writing a blog and documenting a clinical consultation carry very different responsibilities and consequences. But the distinction between a convincing output and an accurate representation is relevant to both. In healthcare, meaning, context and detail matter deeply.Ambient voice: turning promise into practiceAmbient voice technology is an exciting example of what AI can offer. Helping capture and structure consultations has the potential to reduce documentation demands and give clinicians more space to focus on patients. Realising that promise means making the whole process work well, including how draft information is reviewed, corrected and incorporated into the clinical record.Clinical review draws on professional expertise and an understanding of the patient and the consultation. Tools need to support that work, with outputs that are easy to navigate and correct. The time and attention involved also need to be reflected in expectations about productivity and benefits.The MHRA’s guidance, published on 29 July 2026, provides further clarity on when ambient voice technology products qualify as medical devices in Great Britain. It also emphasises that manufacturers should address risks through design and protective measures before relying on warnings. That focus on design is essential to making safe use practical in everyday care.Safe adoption is a shared responsibilityThis is where the wider transformation becomes so important. An instruction to review an output is only one part of the picture. Safe, effective adoption depends on the quality of the product, how it fits into clinical workflows, the support available and how organisations respond when something needs to improve.It is a shared endeavour. Suppliers bring responsibility for product quality, clear limitations and usable design. Organisations provide assurance, training, time and support. Clinical teams bring the expertise to shape how tools are introduced and used in care. Those of us supporting transformation have a responsibility to bring these elements together.Starting with people, not technologyThrough the work we do at SCFH, we know how important it is to start with the realities of the service: what teams need, where pressure exists and what would make care easier to deliver. Involving people early helps ensure that technology addresses those needs and that feedback shapes implementation from the outset.Patients are part of this too. Understandable information about how technology supports their care, and space to ask questions, can help build confidence. The opportunity is to strengthen the relationship between patients and the people caring for them.Go-live is only the beginningA successful go-live is an important milestone. What happens afterwards tells us whether the transformation is delivering its promise. Is administrative pressure reducing? Is released time translating into something valuable for staff and patients? Have new tasks or difficulties emerged? Is care becoming safer and more effective?These questions help us build the evidence and confidence to scale. They also give us permission to refine an approach as we learn. With technology evolving so quickly, that ability to listen, adapt and improve needs to be part of implementation from the beginning.Making progress meaningfulAs leaders, we can support this by being clear about the patient benefit we want to achieve and investing in the people and practical support needed to deliver it. The pace of deployment is one measure of progress; the difference it makes to care is the measure that gives it purpose.I’m optimistic about what AI and digital innovation can make possible for the NHS. We have an extraordinary opportunity to improve care and support the people delivering it. Clinical expertise, thoughtful design and shared learning will help us make the most of that opportunity.About TajaTaja Quigley is a Partner at SCFH, where she helps organisations reimagine care models through digital innovation. With experience tackling complex challenges across the NHS and public sector, she brings together clinical insight, technology, and delivery to build health systems that work smarter for patients, clinicians and the wider population.SCFH. A modern approach to health consulting.We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.
Taja Quigley
17 September 2026
Blog
Build Trust. Navigate Change.
Change is happening everywhere.Technology is evolving rapidly. AI is changing how we work. Expectations are shifting. And across healthcare, organisations are being asked to transform services while responding to increasing pressures and complexity.Against that backdrop, the theme for this year’s National Inclusion Week “Build Trust. Navigate Change.” feels particularly relevant.Because navigating change successfully isn’t only about having the right strategy, technology or processes.It's about people.One of the things that makes National Inclusion Week important is that it involves everyone. We all bring different identities, backgrounds, experiences and circumstances to work, and these can shape how we experience our workplace, technology and change.Creating genuinely inclusive environments means recognising those different perspectives and making space for conversations that span communities and experiences, from gender, race and religion to disability, LGBTQ+ inclusion, caring responsibilities and social mobility.Inclusion then becomes more than a principle. It becomes part of how organisations build trust and make better decisions.Inclusion in healthcare transformationAt SCFH, we see this through the work we do with healthcare organisations undergoing complex digital and operational transformation.Whether introducing a new EPR, adopting AI and emerging technologies or redesigning existing services and ways of working, the technical solution is only one part of the picture.The people who use those systems every day bring different roles, experiences, perspectives and levels of confidence with technology. Listening to those voices can help identify challenges earlier, shape better solutions and create change that works in practice.When people understand why change is happening, feel able to contribute and can see that their experience has been considered, change becomes something they are part of rather than something that simply happens to them.Half of our team are women25% identify as neurodivergent25% work part-timeFlexible working is embedded across SCFH, helping us support different needs and circumstances.We also want our growth to create opportunities for our people.Over the last 12 months, 50% of our team have been promoted, developing their careers alongside the business.These numbers are only part of the picture. What matters is the culture behind them - one where people feel comfortable being themselves, sharing ideas, asking questions and offering a different point of view.As we grow, we know our approach to inclusion needs to keep evolving too. That means continuing to listen, learn and create an environment where everyone has the opportunity to contribute and thrive.National Inclusion Week gives us an opportunity to reflect on what inclusion means in practice, but it shouldn’t begin and end with one week.This year’s theme is a reminder that trust is built through how we listen, involve and support people, particularly when things are changing.That applies to our own team and to the healthcare organisations we work alongside.SCFH. A modern approach to health consulting.We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.
Hannah Granshaw
14 September 2026
News
Named as supplier on G-Cloud 15
SCFH has been named as a supplier on Government Commercial Agency’s G-Cloud 15 (RM1557.15) framework, Lot 3 – Cloud Support Services, marking another important milestone for our digital and technology practice.G-Cloud 15 provides public sector organisations with a quick and straightforward route to access cloud-based services and specialist support. Lot 3 – Cloud Support Services focuses on the professional services organisations need to adopt, implement and manage cloud technologies, supporting them as they modernise their digital environments and build the foundations for more connected, resilient and effective services.Government Commercial Agency (GCA) is the UK’s central commercial and procurement organisation, connecting public and private sectors to achieve the best outcomes for the UK and its citizens. GCA uses its commercial expertise to create a simpler procurement experience that redirects valuable resources into essential public services – creating value for the nation.Being named on G-Cloud 15 builds on SCFH’s presence across government procurement frameworks and provides another route for NHS and public sector organisations to access our expertise.Our teams already work across some of the most complex digital and technology programmes in healthcare, combining strategic thinking with hands-on delivery to help organisations move from ambition to implementation and ensure technology investment delivers meaningful, lasting impact.Notes to EditorGCA is an executive agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services. To find out more about GCA, visit www.gca.gov.ukFollow us on X: @gov_procurementFollow us on LinkedIn
Hannah Granshaw
21 August 2026