Digital Transformation
The Smart Way

We are an award-winning consultancy shaping the future of healthcare. We bring a best-in-class team and future-focused approach; empowering clients, programmes and partners.

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The Heart
of Transformation is Human Relationships

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“Our aim is to be the digital health consultancy people want to work with; be they employees, associates, clients or partners. Together we can improve healthcare services and embrace digital innovation. Our partnership approach enables better clinical outcomes and enhanced patient experience”.

Our Services

We offer an end-to-end service, collaborating with you at every stage of your digital transformation journey.

Getting you ready

Advisory

We work with you to develop your transformation strategy and ensure you’re set up for success.

Getting it done

Project Delivery

We provide flexible project delivery and assurance services at pace to ensure you achieve your objectives.

Getting the value

Optimisation

We work with you to ensure successful adoption and benefits realisation.

Our Delivery Practices

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Application Services

We help you with the procurement, implementation and adoption of complex health application programmes and software systems.

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Infrastructure and Cloud

We offer a range of infrastructure modernisation programmes for you to benefit from the latest cloud products and services on the market.

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Cyber Security

We work with you to transform your infrastructure and assets, keeping your organisation, technology and data safe and secure.

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Data and AI

We structure and optimise your data to support your business aspirations within the AI revolution.

Why SmartCo Future Health?

We are a trusted partner, working shoulder-to-shoulder with our customers to deliver their most complex digital transformation projects. We’re big enough to count but small enough to care.

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Likeability

Relationships are at the heart of everything we do. We're people, people. We show up. We meet you. We know you. We’re honest. We care about our team and yours. People enjoy working with us - they tell us this all the time. And we’re very proud of this.

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Credibility

We have an industry leading team, across technology, programme delivery, client engagement and consulting, completely and continually accessible to you. We are involved every step of the way, throughout the project lifecycle, from start to finish.

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Flexibility

We respond incredibly quickly to your needs. We make decisions, in partnership with you, with pace and agility. If a problem needs to be resolved, we’re there to resolve it.

What Our Customers Say

SmartCo worked in collaboration with the Trust to provide both the additional capacity and capability required. Their team worked in tandem with our staff, as 'one team', to support our EPR procurement and readiness work, and to negotiate and finalise our contract with Nervecentre, in line with our agreed timelines. Their expertise has been invaluable in getting ready for our EPR implementation.

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James Hawkins

Chief Digital and Information Officer

SmartCo played a key role in establishing the Digital Design Collaborative (DDC), offering expertise and support to enable effective collaboration across the EMAP network. Their input in developing our vision, objectives, and ways of working has helped us align efforts to deliver improved services for patients and staff. We’ve been grateful for the personalised approach they provided in ensuring we succeed, and we found they had access to the best talent anywhere when it comes to deploying Nervecentre.

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Will Monaghan

Group Chief Digital Information Officer

SmartCo have worked with the Trust for a number of years now providing professional services, and when required they have delivered a number of projects with high calibre and credible resources. Working with the SmartCo team to determine requirements is always done with ease given the breadth of experience they have to offer. Similarly, when working with SmartCo on distinct outputs their experience often allows a credible alternative perspectives to be gained which often produces outputs which exceed the desired outcome.

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John Paul Birch

EPR Manager

SmartCo’s data migration strategy was clearly detailed and provided within the time frame required. It really helped us put the plans in place needed to move data migration forward for the EPR programme at the Trust.

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Miriam Jepson

Deputy Head of Digital Transformation

SmartCo were engaged to review an initiative in a very difficult environment with strained system relationships. They brought a level of expertise, objectivity and importantly political acumen that has allowed NHS Wales to move its work forward, which at one point seemed an impossibility.

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Mike Emery

Chief Digital and Innovation Officer

It was great to work with colleagues at SmartCo. They provided clear, methodical advice that is valuable and products that we are utilising in our day-to-day business and strategic planning. Their expertise and professionalism are excellent, and I really enjoyed working with SmartCo on this project. I would definitely use their services again.

Testimonials Zharain Bawa Icon

Zharain Bawa

Product Director

Latest News

Explore our latest insights and resources on healthcare trends, best practices and industry news.
Stay ahead of the curve with our expert analysis and thought leadership.

Welcome to Suzi Parish

A warm welcome to Suzi Parish who joins the SmartCo Future Health team as our new Principal Consultant We sat down with Suzi to hear about her career journey, her new role and her first impressions of SmartCo Future Health. Read on to learn more about her background, passions and the experience she brings to the team. Hi Suzi. What’s your new role, and what will you be focusing on? I’m joining the team as a Principal Consultant. I’ll be focusing on supporting Trusts through their digital transformations and ensuring they get the most out of their systems. What has your career looked like leading up to SmartCo? My background is clinical – I trained and worked as a nurse. About 15 years ago, I became involved with digital systems. I was genuinely concerned about how these systems would impact clinical staff, especially if they weren’t included in their design. That sparked my journey into digital health. What attracted you to SmartCo’s mission and team? It’s the collaborative expertise – bringing together a wealth of knowledge to help Trusts optimise their systems and navigate smooth transitions to new systems. That focus on practical, informed support really resonated with me. What areas of healthcare innovation are you most passionate about? That’s a tough one – ultimately, we’re all aiming to improve patient care. But I’ve always been passionate about how innovation impacts staff. With increasing pressures and rising documentation demands, I’m focused on making their lives easier. Communicating local, tangible benefits to frontline teams is what I care most about. What advice would you give to someone just starting out in digital health? It’s an amazing field that offers insight into how healthcare really works behind the scenes. You don’t need to be a technical expert – if you can communicate clearly, understand different perspectives, and explain things well, you’ll thrive. How do you recharge outside of work? I’m a huge sports fan – F1, Tour de France, Le Mans, TT. If I’m not watching something, I’ve usually got my head in a book or I’m at the theatre. I’m a big fan of musicals! What’s a place on your travel bucket list and why? Honestly, I’m a homebird at heart. I love holidays, but it’s less about the destination and more about being with my family and having fun together.

Welcome to Ry Nasser

We’re excited to welcome Ry Nasser to the SmartCo Future Health team as our new Senior Consultant. We recently caught up with Ry to learn more about his career journey, his new role and what how he sees his role contributing to the future of health. Read on to discover his story and the valuable experience he brings to the team. Hi Ry. What’s your new role, and what will you be focusing on? My new role is as a Senior Consultant with the SmartCo Future Health Delivery Team. I’ll be focusing on managing client projects from end to end, ensuring they are delivered successfully, safely and to a high standard. This includes overseeing project planning, stakeholder coordination and risk management, making sure each project aligns with client expectations. What has been your career leading up to SmartCo? I’ve worked in the NHS since I was 17, gaining experience across a wide range of roles and departments, from an A&E receptionist to Bed Management and eventually as a Clinical Systems Coordinator. Over time, I developed a strong interest in digital transformation, which led me to specialise in project management. For the past 6 years, I’ve worked as a Project Manager, focusing on digital implementations. During that time, I’ve successfully led several major go-lives, helping to deliver impactful change across healthcare services. How do you see your role contributing to the future of health? I’ve been working in health for 16 years, and coming from a family of nurses, the importance of healthcare has always been deeply embedded in me. It’s more than just a career, it’s something I genuinely care about. In my role, I aim to continue the work I’ve been doing: helping to deliver meaningful change that makes a real difference to patients, their families and the healthcare professionals who do incredible work every single day. Whether it’s through improving systems, supporting safer care or enabling more efficient services, I see my role as part of the bigger picture in shaping a better, more responsive future for health. What aspects of SmartCo’s culture or team dynamics appealed to you most? What appealed to me most about SmartCo’s culture was the genuine passion the team has for the work they do. I had a number of conversations with different team members before joining, and it was clear that there’s a strong focus on learning, innovation and collaboration. That really aligns with my own values and approach to work. From those conversations alone, it felt like the kind of environment where people are truly invested in making a difference, and one that I can’t wait to be a part of. If you could learn a new skill or hobby this year, what would it be? My football career and ability is now in a downward spiral, so I’ve recently started playing Padel. This year the aim is to polish up on my serve and backhand. If you had a superpower, what would it be? Good question, I’d probably say teleportation – practical, efficient and perfect for avoiding traffic and queues. If you could travel anywhere in the world right now, where would you go? I’d say Brazil, Rio de Janeiro. I’ve always wanted to visit there!

Smart Future for Digital Health

Throughout my career, I’ve worked in two major organisations that applied Lean methodology to enhance efficiency and eliminate waste. As a certified Six Sigma professional, I often reflect on how valuable that knowledge would have been earlier – especially during my time as a manager in an acute trust, where structured process improvement could have greatly enhanced operational workflows. Understanding Lean Six Sigma Lean Six Sigma (LSS) is a powerful methodology that combines the efficiency focus of Lean with the precision of Six Sigma. Together, they offer a proven framework for streamlining processes and improving quality: • Lean focuses on maximising customer value by eliminating non-essential activities. • Six Sigma focuses on reducing variation and defects through data-driven strategies, leading to greater consistency and accuracy. The Role of Lean Six Sigma in Healthcare Despite its origins in manufacturing, LSS holds immense potential in healthcare. Yet, its adoption within the NHS remains inconsistent – often due to scepticism about applying industrial techniques to clinical settings. Nonetheless, structured process improvement is vital. During my time on the National Programme two decades ago, we introduced process mapping in multiple Electronic Health Record (EHR) implementations. These “as-is” and “to-be” mapping frameworks remain invaluable today, but we must evolve beyond them to achieve measurable gains in efficiency and care delivery. Smart Co’s Approach to Advancing Lean Six Sigma At Smart Co Future Health, we take Lean Six Sigma a step further by integrating observation techniques and value-add analytics throughout our programme development. By refining the vision and maximising benefits, we ensure IT solutions drive lasting operational improvements rather than simply digitising existing inefficiencies. A critical factor in successful change management is employee ownership. Engaging staff in the readiness phase fosters a culture of innovation, leading to sustained efficiency gains and better patient outcomes. The Smart Co approach doesn’t just introduce new processes – it transforms mindsets, using actionable data and insights to drive continuous improvement beyond initial technology implementation. The Evidence Behind Strategic Digital Transformation Data confirms the impact of effective digital adoption. Among acute providers who launched EHRs, those in the top decile of digital maturity in 2017 saw a 13.4% reduction in per spell costs for admitted patients by FY 2019/20 compared to their peers. When executed strategically, digital transformation can: • Reduce the burden on healthcare staff • Empower patients with access to information and services • Guarantee seamless, secure health data accessibility • Improve clinical safety and patient care • Elevate overall productivity across healthcare systems Readiness and Optimisation: The Keys to Success Too often, organisations focus heavily on delivery and go-live, but true transformation lies in readiness and optimisation. Engaging employees in the readiness phase inspires organisations to achieve envisioned change, fostering continuous improvement and further enhancing efficiency. The journey to a streamlined, high-performing healthcare system is more than an IT deployment – it requires strategic engagement, proactive leadership and a commitment to long-term success. About Jill With over 30 years of leadership experience across the NHS and private sector, Jill brings deep expertise in digital transformation, complex programme delivery and people-first change. She’s passionate about using technology as an enabler to drive better health outcomes and operational efficiency. About SmartCo Future Health SmartCo Future Health is an award-winning consultancy shaping the future of healthcare. We bring a best-in-class team and future-focused approach; empowering clients, programmes and partners. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.

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Ready to transform your healthcare organisation?
Contact us today to connect and explore how SmartCo Future Health can help you achieve your goals and shape the future of healthcare.

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