Welcome to Emma Vincent

Client Services Manager

Hannah Granshaw

10 June 2025

We’re thrilled to welcome Emma Vincent to the SmartCo Future Health team as our new Client Services Manager.

We caught up with Emma to learn more about her professional journey, her new role, and her first impressions of SmartCo Future Health. Read on to discover her story and what she brings to the team.

Hi Emma. What’s your new role, and what will you be working on?

I’m excited to have joined SmartCo as a Client Services Manager. In this role, I’ll be supporting our project delivery team, managing client relationships, and collaborating with internal teams to ensure successful project outcomes. I’ll also be working alongside our Client Engagement Team to identify and address any potential gaps in delivery, helping to provide effective solutions for our clients.

Tell us a bit about your career background

I began my career in event sales at 16, but during the COVID lockdown, I made the decision to transition into healthcare. I spent three years working for the NHS, where I was an end user of EPR systems. This experience sparked my interest in understanding the development and implementation of these systems, ultimately leading me into the field of digital healthcare. I joined my previous company as a Client Services Team Lead, a role that laid the groundwork for where I am today. In addition, I’m a qualified Sports Therapist and previously ran my own business for five years. Although I no longer practice, I continue to keep my CPD up to date. Most recently, I’ve also achieved my PRINCE2 qualification.

What are you most looking forward to doing or learning here?

I’m really looking forward to diving into project delivery. Joining SmartCo Future Health offers the opportunity to be actively involved on-site with clients, something I’ve been eager to experience and contribute to for some time.

What was your first impression of our company culture?

In a word – amazing. The people-centred, flexible approach to work is truly refreshing. Everyone has been incredibly welcoming and approachable, and I’m already looking forward to seeing the social calendar.

What’s something small that brings you joy every day?

She’s not exactly small, more the size of a small child, but my dog Millie brings me joy every single day. She’s an 8-year-old labradoodle, and I’ve had her since she was just 8 weeks old. And yes, I’ll gladly show you photos of her all day, every day… even if you say no.

What’s your ‘super power’ in every-day life?

A former colleague once described me as a ‘one-person office sitcom’. I’m always ready with a quick-witted comment or a funny story to lift the mood. I’d say my superpower is maintaining a positive outlook no matter the circumstances… even if it means being the punchline myself!

What’s the best piece of advice you’ve ever received?

The best advice I’ve ever received is: ‘Don’t worry about things you can’t control.’ It’s something I remind myself of daily, and it’s helped me stay focused and avoid getting lost in the ‘what ifs.’ It’s a powerful way to reset mentally and redirect my energy toward what’s relevant and within my control.

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