Optimising mobile connectivity pathways for frontline emergency crews
North West Ambulance Service NHS Trust
Implementing seamless transition algorithms across public and private cellular networks to guarantee persistent critical care communications.
99.99%
Network uptime achieved across the fleet
3
Public and private networks combined into one pathway
Under 1s
Failover between networks for critical traffic
The Challenge
Connectivity That Cannot Drop
Frontline crews depend on continuous connectivity for telemetry, routing and patient records.
Coverage gaps between networks risked interrupting critical care communications in transit.
Our Approach
Seamless Network Transitions
SCFH mapped real-world coverage across routes and modelled where handovers were failing.
We implemented transition algorithms across public and private cellular networks, validated against live vehicle data.
The Impact
Measurable Transformation
Evidence-based coverage map
Real-world data replaced assumptions about where connectivity failed.
Uninterrupted telemetry
Vehicle telemetry and routing continued through network handovers.
Resilient by design
Automatic failover removed single points of dependency.
Crew confidence
Crews stopped working around connectivity and focused on care.
Connectivity is now something our crews simply rely on — the handover between networks is invisible.
Operations Director
North West Ambulance Service NHS Trust
