Blog

Build Trust. Navigate Change.

Hannah Granshaw

14 September 2026

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3 min read

Change is happening everywhere.

Technology is evolving rapidly. AI is changing how we work. Expectations are shifting. And across healthcare, organisations are being asked to transform services while responding to increasing pressures and complexity.

Against that backdrop, the theme for this year’s National Inclusion Week “Build Trust. Navigate Change.” feels particularly relevant.

Because navigating change successfully isn’t only about having the right strategy, technology or processes.

It’s about people.

Building trust through inclusion

Trust matters at any time, but particularly when things are changing.

People need opportunities to ask questions, contribute their experience and know that different perspectives are heard and valued.

One of the things that makes National Inclusion Week important is that it involves everyone. We all bring different identities, backgrounds, experiences and circumstances to work, and these can shape how we experience our workplace, technology and change.

Creating genuinely inclusive environments means recognising those different perspectives and making space for conversations that span communities and experiences, from gender, race and religion to disability, LGBTQ+ inclusion, caring responsibilities and social mobility.

Inclusion then becomes more than a principle. It becomes part of how organisations build trust and make better decisions.

Inclusion in healthcare transformation

At SCFH, we see this through the work we do with healthcare organisations undergoing complex digital and operational transformation.

Whether introducing a new EPR, adopting AI and emerging technologies or redesigning existing services and ways of working, the technical solution is only one part of the picture.

The people who use those systems every day bring different roles, experiences, perspectives and levels of confidence with technology. Listening to those voices can help identify challenges earlier, shape better solutions and create change that works in practice.

When people understand why change is happening, feel able to contribute and can see that their experience has been considered, change becomes something they are part of rather than something that simply happens to them.

Creating an inclusion culture as we grow

The same principle applies within SCFH.

As we grow, so does the mix of people, perspectives and experiences that shape our business.

Half of our team are women
25% identify as neurodivergent
25% work part-time
Flexible working is embedded across SCFH, helping us support different needs and circumstances.

We also want our growth to create opportunities for our people.

Over the last 12 months, 50% of our team have been promoted, developing their careers alongside the business.

These numbers are only part of the picture. What matters is the culture behind them – one where people feel comfortable being themselves, sharing ideas, asking questions and offering a different point of view.

As we grow, we know our approach to inclusion needs to keep evolving too. That means continuing to listen, learn and create an environment where everyone has the opportunity to contribute and thrive.

National Inclusion Week gives us an opportunity to reflect on what inclusion means in practice, but it shouldn’t begin and end with one week.

This year’s theme is a reminder that trust is built through how we listen, involve and support people, particularly when things are changing.

That applies to our own team and to the healthcare organisations we work alongside.

SCFH. A modern approach to health consulting.

We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.

Get in touch

If you’d like to find out more about SCFH and how we can support your organisation, please contact us today.

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