Blog

Build Trust. Navigate Change.

Hannah Granshaw

14 September 2026

•

3 min read

Change is happening everywhere.

Technology is evolving rapidly. AI is changing how we work. Expectations are shifting. And across healthcare, organisations are being asked to transform services while responding to increasing pressures and complexity.

Against that backdrop, the theme for this year’s National Inclusion Week “Build Trust. Navigate Change.” feels particularly relevant.

Because navigating change successfully isn’t only about having the right strategy, technology or processes.

It’s about people.

Building trust through inclusion

Trust matters at any time, but particularly when things are changing.

People need opportunities to ask questions, contribute their experience and know that different perspectives are heard and valued.

One of the things that makes National Inclusion Week important is that it involves everyone. We all bring different identities, backgrounds, experiences and circumstances to work, and these can shape how we experience our workplace, technology and change.

Creating genuinely inclusive environments means recognising those different perspectives and making space for conversations that span communities and experiences, from gender, race and religion to disability, LGBTQ+ inclusion, caring responsibilities and social mobility.

Inclusion then becomes more than a principle. It becomes part of how organisations build trust and make better decisions.

Inclusion in healthcare transformation

At SCFH, we see this through the work we do with healthcare organisations undergoing complex digital and operational transformation.

Whether introducing a new EPR, adopting AI and emerging technologies or redesigning existing services and ways of working, the technical solution is only one part of the picture.

The people who use those systems every day bring different roles, experiences, perspectives and levels of confidence with technology. Listening to those voices can help identify challenges earlier, shape better solutions and create change that works in practice.

When people understand why change is happening, feel able to contribute and can see that their experience has been considered, change becomes something they are part of rather than something that simply happens to them.

Creating an inclusion culture as we grow

The same principle applies within SCFH.

As we grow, so does the mix of people, perspectives and experiences that shape our business.

Half of our team are women
25% identify as neurodivergent
25% work part-time
Flexible working is embedded across SCFH, helping us support different needs and circumstances.

We also want our growth to create opportunities for our people.

Over the last 12 months, 50% of our team have been promoted, developing their careers alongside the business.

These numbers are only part of the picture. What matters is the culture behind them – one where people feel comfortable being themselves, sharing ideas, asking questions and offering a different point of view.

As we grow, we know our approach to inclusion needs to keep evolving too. That means continuing to listen, learn and create an environment where everyone has the opportunity to contribute and thrive.

National Inclusion Week gives us an opportunity to reflect on what inclusion means in practice, but it shouldn’t begin and end with one week.

This year’s theme is a reminder that trust is built through how we listen, involve and support people, particularly when things are changing.

That applies to our own team and to the healthcare organisations we work alongside.

SCFH. A modern approach to health consulting.

We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.

Get in touch

If you’d like to find out more about SCFH and how we can support your organisation, please contact us today.

Copy link

Related Insights

Blog

World Mental Health Day 2026: Why being heard matters

Mental health is personal. Everyone’s experience is different, and that makes listening to those experiences all the more important.This World Mental Health Day, the theme “Lived experiences heard: real voices, real change” puts that principle at the centre: creating space for people to share their experiences, but importantly, ensuring those experiences are valued and can help influence meaningful change.At SCFH, that message resonates with us, both in the culture we want to create for our own people and in the work we do across healthcare.Making time to connectSupporting mental wellbeing at work isn’t about one day, one initiative or having all the answers.Often, it starts with something much simpler: creating an environment where people feel comfortable talking, feel listened to and know that support is there when they need it.It can be checking in with a colleague. Taking a break together. Making time for a conversation that isn’t about work. Or simply recognising someone for the difference they’ve made.To mark World Mental Health Day, we’re encouraging our team to do exactly that.We’re making time to walk and talk, catch up over coffee and cake, and show appreciation for the people around us.Small actions, but ones that help strengthen the connections we rely on every day.The World Health Organization’s 2026 campaign highlights the importance of lived experience informing decisions, policies and services, moving from listening to meaningful involvement. That principle is just as relevant when we think about change across healthcare.New technology, digital transformation and redesigned services can have a significant impact on the people who use and deliver them. Listening to patients, clinicians and teams helps us understand not only what needs to change, but how that change will work in practice.Because successful transformation shouldn’t simply happen to people. The people experiencing it should have a voice in it.Real voices. Meaningful change.Mental wellbeing is something we all contribute to through the culture we create, the conversations we have and the way we treat the people around us.World Mental Health Day gives us an opportunity to focus on that, but its message matters every day.At SCFH, we’ll continue to make time to listen, connect and support one another, and to carry the same principle into the work we do with healthcare organisations.SCFH. A modern approach to health consulting.We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.

Hannah Granshaw

6 October 2026

Blog

Beyond go-live: Realising value from digital investment

How do we turn digital investment into measurable benefits for patients and frontline teams?It’s a question we talk about a lot in healthcare, and one I had the opportunity to explore at the DNV Digital Health Summit in September as part of the “Is your ROI real?” panel discussion.There continues to be significant digital investment in healthcare, with technology expected to improve productivity, transform ways of working and support better experiences and outcomes for patients and staff.But investing in and implementing technology is only part of the challenge. The real measure of success is whether it delivers the benefits we set out to achieve, and whether those benefits can be sustained beyond implementation.For me, that means looking beyond go-live.Technology alone doesn't deliver transformationA successful go live is important, but it isn't the same as successful transformation.Realising the benefits of digital investment requires us to be clear from the outset about what we're trying to achieve, how we'll measure it and who is responsible for making it happen.It also means giving teams the capacity, support and governance they need to embed new ways of working. Without that, there is a risk that technology is implemented successfully but the anticipated benefits don't fully follow.Transformation is a team sportOne of the messages that stayed with me from the summit came from Stephen McAdam's closing speech:It's a simple phrase, but it captures something fundamental.Successful transformation can't sit with one team or function. It requires clinical teams, operational colleagues, digital specialists, technology partners and delivery teams to work towards the same outcomes.That shared responsibility needs to continue beyond implementation. Go-live shouldn't mark the point at which attention moves elsewhere; it's often where the work of embedding change and realising value really begins.If we don't have data we can trust, it becomes incredibly difficult to understand whether an investment has genuinely improved productivity, patient experience or clinical outcomes.That means agreeing meaningful measures early, establishing clear baselines and continuing to track progress after implementation.ROI in healthcare also needs to be considered more broadly than a purely financial calculation. Time released back to frontline teams, improved workflows, better staff experience and improvements in patient care can all represent significant value.Looking beyond go-liveFor me, one of the biggest takeaways from the discussion was the importance of thinking about benefits realisation as part of transformation from the beginning, not something we measure retrospectively.At SCFH, this is central to how we approach transformation. We bring healthcare teams and technology partners together to agree what success looks like and share responsibility for delivering it beyond go-live.Ultimately, the value of digital investment isn't the technology itself.About TajaTaja Quigley is a Partner at SCFH, where she helps organisations reimagine care models through digital innovation. With experience tackling complex challenges across the NHS and public sector, she brings together clinical insight, technology, and delivery to build health systems that work smarter for patients, clinicians and the wider population.SCFH. A modern approach to health consulting.We combine strategic advisory with hands-on delivery, across data, digital and technology, helping health, life sciences and public sector organsisations improve outcomes, productivity and long-term value. Our diverse team brings together deep industry expertise, innovative thinking and a shared commitment to delivering outstanding results for our partners.

Taja Quigley

1 October 2026

News

UK’s Best Workplaces in Tech™ 2026

Another fantastic recognition for SCFH and our team. We’re been named as one of the UK’s Best Workplaces in Tech™ 2026 by Great Place To Work® UK, ranking in the Small and Medium Companies category.Our people make SCFH what it isThis latest recognition is particularly meaningful for SCFH. Technology sits at the heart of much of what we do, but it is our people, their expertise and the way we work together that enable us to make a real difference for our clients.Creating a workplace where people can thriveAs SCFH continues to grow, we remain focused on creating a workplace where people feel trusted, supported and able to do their best work. From flexible ways of working and opportunities to develop, to our monthly company days that bring the whole team together, we want our culture to grow alongside our business.Our company days give us regular time away from the day-to-day to celebrate our wins, share successes, talk openly about where we can improve and make sure everyone has a voice in what comes next.This recognition follows SCFH being named #18 in the UK’s Best Workplaces™ 2026 and #21 in the UK’s Best Workplaces for Development™ 2026, reinforcing our commitment to building a workplace where people can grow, contribute and succeed together.What makes a UK Best Workplace in Tech?The UK’s Best Workplaces in Tech™ list is based on confidential feedback gathered through Great Place To Work’s research-backed Trust Index™ employee survey.Employees are asked about their experience across areas including trust, wellbeing, work-life balance, job satisfaction, psychological safety and fulfilment. Great Place To Work® also assesses how consistently organisations create a positive employee experience across different roles and levels of seniority.We’re proud to add this latest recognition to SCFH’s Great Place To Work achievements and, most importantly, proud of the team and culture behind it.

Hannah Granshaw

24 September 2026