Resources and insights
The latest industry news, interviews, technologies, and resources.
CCS Technology Services 4 (RM6190)
We’re proud to announce that SmartCo has been named as a supplier on Crown Commercial Service’s (CCS) RM6190 Technology Services 4 framework. One of the UK public sector’s flagship, tier-one routes for procuring technology and digital services. Technology Services 4 provides central government, health bodies, local authorities and the wider public sector with a flexible, compliant way to access expertise across the full digital lifecycle. This includes strategy and service design, end-user support, infrastructure, application and data services, and major transformation programmes. Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2024/25, CCS helped the public sector to achieve commercial benefits equal to £5.3 billion – supporting world-class public services that offer best value for taxpayers. The lots we are named on include: Lot 1: Technology and Digital Consultancy Services Lot 2: Transition and SIAM Lot 3/3a: End User Services Lot 4/4a: Infrastructure Management Lot 5/5a: Application and Data Management Lot 6: Major Technology Services Transformation Programmes Being named on all lots, marks a significant milestone in our continued growth and maturity as a partner experienced in supporting complex digital change across the public sector. What this means for our clients Being named as a supplier on Technology Services 4 enables: Faster access to pre-vetted capability A clearer, simpler route to market The ability to engage SmartCo for everything from strategy and service integration to large-scale delivery and assurance, through a single, nationally recognised framework “This achievement is a testament to the trust our clients place in us and the outcomes we achieve together. It creates a fantastic opportunity to deepen our impact in the public sector and build even stronger partnerships across the UK.” Taja Quigley, Partner We’d like to thank the SmartCo team, whose expertise and commitment were instrumental to our success in achieving this milestone. ENDS Notes to Editors: Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services. To find out more about CCS, visit: www.crowncommercial.gov.uk Follow us on Twitter: @gov_procurement LinkedIn: www.linkedin.com/company/2827044
Hannah Granshaw
19 January 2026
Bronze Defence ERS Award
SmartCo Future Health is proud to announce that we have received the Bronze Award from the Defence Employer Recognition Scheme (ERS), a milestone that reflects our deepening commitment to supporting the UK’s Armed Forces community. The ERS Bronze Award recognises employers who actively demonstrate support for service personnel, veterans, reservists and their families. This achievement follows our signing of the Armed Forces Covenant, reinforcing our pledge to create an inclusive and supportive environment for those who have served. At SmartCo Future Health, we recognise the exceptional skills, leadership qualities and resilience that service leavers and reservists bring. These strengths align closely with our values and mission to shape a healthier, smarter future for all. “We’re incredibly proud to receive the Bronze Award. Having served in the Armed Forces, I know how valuable it is when organisations not only recognise but champion the contributions of the Armed Forces community. At SmartCo Future Health, we’re committed to ensuring that veterans, reservists and their families feel supported, valued and empowered to thrive.” Adam Libby (Director of Operations and Former British Army Officer) This recognition marks an exciting step forward as we continue building pathways for service personnel to apply their skills and experience in meaningful and impactful roles across our organisation. We extend our thanks to everyone involved in securing this award and we look forward to progressing our support even further in the years ahead. SCFH Armed Forces Covenant Certificate
Hannah Granshaw
10 December 2025
The NHS Digital Revolution
The future of healthcare isn’t on its way. It’s already arrived. Across the NHS, a quiet revolution is taking place, reshaping how patients access care, how clinicians deliver it and how technology underpins every interaction. This isn’t about gadgets or apps for the sake of innovation. It’s about building a health system that is smarter, more connected and unwavering in its focus on outcomes. Why Digital Matters Now For decades, the NHS has been a beacon of universal care. But the pressures of rising demand, workforce challenges and financial constraints mean the old ways of working simply won’t cut it. Digital transformation isn’t a nice-to-have; it’s the foundation for a sustainable future. The NHS app is leading the charge. With record-breaking engagement, it’s proving that patients are ready for digital-first healthcare. From booking appointments to accessing prescriptions, the app is becoming more than a front door. It’s evolving into a health companion that sits in your pocket. Imagine a system where triage happens in seconds, guided by AI. Where patients don’t queue at A&E because they’ve already been directed to the right care setting. Where clinicians spend less time chasing data and more time delivering care. This is the promise of digital navigation and unified access models – the direction NHS England envisions for the platforms that will take us there. Prevention Will be a Game-Changer We often focus on treating illness, but the real prize lies in preventing it. Digital tools are enabling personalised health checks, at-home testing and proactive interventions. The proposal for how NHSE could use the digital Red Book is a great example – even if others have explored similar ideas already. It will give parents instant access to their child’s health records and vaccinations, while reducing the administrative burden on clinicians. The NHS is moving decisively from reactive care to proactive health management, and prevention is at the heart of this transformation. These innovations are not just about convenience, they represent a fundamental shift towards empowering individuals to take control of their health. Genomics is now emerging as a powerful driver of personalised prevention. By analysing an individual’s genetic makeup, clinicians can predict susceptibility to conditions such as heart disease, diabetes and certain cancers years before symptoms appear. Integrating genomic data into the single patient record will allow clinicians to combine genetic insights with clinical data for more accurate risk assessments and tailored interventions. Initiatives like the NHS Genomic Medicine Service and the Generation Study are laying the groundwork for this future, sequencing thousands of genomes to identify risks early and improve population health. The ambition is clear from NHSE. Move genomics from specialist use cases into routine preventive care, supported by secure, interoperable systems and standardised APIs. Digital innovation and genomics-driven prevention is set to transform the NHS into a smarter, more personalised system that genuinely prioritises keeping people healthy. Those of us who have worked in the NHS for a while will have seen ambitious transformation plans come and go. Let’s hope this one takes hold, as there seems to be real momentum coming from NHSE right now, despite the challenges they continue to face. NHSE deserves recognition here, as this TechUK session was remarkably transparent and energetic, even though they themselves are uncertain about what’s happening within NHSE and among their colleagues. But here’s the hard truth, data is fragmented and holding us back. Today, patient information is scattered across systems and regions. The vision of a single patient record isn’t just aspirational, it’s essential. Standardised APIs, structured data and interoperability aren’t buzzwords; they’re the building blocks of a system that works for everyone but as many have mentioned the SPR needs to be held centrally and not end up in a complicated mess of integrated systems. Gary McAllister has been saying this for a long time now. Behind the Scenes Needs Great Infrastructure and Security None of this is possible without a solid foundation. Cloud migration, cybersecurity and AI-driven automation are reshaping the NHS, but progress in some areas isn’t fast enough to unlock their full potential. These investments aren’t glamorous, and patients may not see immediate frontline benefits, yet they are essential for resilience and scalability, and the NHS must accelerate adoption. Not everything belongs in the cloud; despite the common call to “move it all to the cloud,” that approach isn’t right. The goal should be Cloud Right, not Cloud First. Looking Ahead The NHS has been on a technological journey for three decades. It’s true that the work is complex and progress takes time, but the goal remains clear: a health service that consistently delivers better outcomes, improved efficiency and more personalised care will be one that rapidly embraces new technologies and brings them directly to the front line. But the future of healthcare isn’t defined by technology alone. It’s ultimately about people and equipping them with the tools to live healthier, happier lives. As access to care evolves, the burden on the system will naturally ease. About Mark Bishop Mark Bishop is a healthcare technology leader with 25 years’ experience driving digital innovation to improve patient outcomes. He leads SmartCo Future Health’s digital transformation initiatives, delivering advanced solutions that enhance care, achieve outstanding client results and position the company at the forefront of healthcare innovation. About SmartCo Future Health SmartCo Future Health is an award-winning consultancy shaping the future of healthcare. We bring a best-in-class team and future-focused approach; empowering clients, programmes and partners. We are a people first business, prioritising employee well-being, flexible working and equal opportunities for all.
Mark Bishop
4 December 2025
Great Place To Work Certification™
We’re thrilled to announce that SmartCo Future Health is officially Certified™ by Great Place To Work®. This prestigious recognition is based entirely on feedback from our employees, who share their experiences working with us. This year, 100% of our team said SmartCo Future Health is a great place to work. Great Place To Work® is the global authority on workplace culture, employee experience and leadership behaviours that drive employee retention, innovation and market-leading performance. “At SmartCo Future Health, employee experience is a top priority every day. We owe our success to our dedicated team and are proud to celebrate their contributions that make this recognition possible.” Adam Libbey, Director of Operations Our Culture in Action SmartCo Future Health prides itself on creating an environment where employees can grow, innovate and feel supported, a philosophy that empowers our people to bring their best ideas forward, build meaningful careers and make a positive impact. We’re committed to driving impact beyond business, championing diversity and inclusion, supporting local communities and leading with sustainability. These values shape how we care for our people, how we work together, and how every team member can be proud of the difference they make. “Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience. By successfully earning this recognition, it is evident that SmartCo Future Health stands out as one of the top companies to work for, providing a great workplace environment for its employees.” Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. We’re incredibly proud of our people. Thank you for making SmartCo Future Health a great place to work.
Hannah Granshaw
24 November 2025
Unlocking Value with Rhys Hefford
At SmartCo Future Health, we believe productivity and purpose go hand in hand. In the latest episode of Unlocking Value, our Co-Founder, Rhys Hefford joins John Howard, Garwood Growth, to explore what it really takes to build organisations that perform, evolve and endure. Rhys shares how forward-thinking leaders can sustain momentum, plan for succession and design businesses that thrive beyond any one individual. Key insights include: Building value early and focusing on what truly moves the needle Preparing teams and structures for long-term success Putting purpose at the heart of growth Why letting go, at the right time, is a mark of great leadership For leaders in professional services, it’s a powerful reflection on scaling with intent and creating impact that lasts. Read more here: Episode 14: Rhys Hefford – Build, Scale, Exit, Repeat: A Serial Founder’s Playbook
Hannah Granshaw
12 November 2025
Armed Forces Covenant
We’re proud to announce that SmartCo Future Health has become a signatory of the Armed Forces Covenant, marking an important milestone in our commitment to those who serve, have served and the families who support them. The Covenant represents our promise to uphold its core principles, ensuring that members of the Armed Forces community are treated with fairness, respect and understanding. At SCFH, we deeply value the contribution that service personnel, veterans, reservists, cadets and military families make to our communities. Their dedication, resilience and teamwork inspire many of the values we hold dear as an organisation. As part of our commitment, we will: Celebrate and promote the Armed Forces community across our work, highlighting the skills, values and experiences they bring Create opportunities by developing inclusive recruitment and mentoring pathways for veterans, reservists and their families Foster understanding and appreciation within our own teams, building awareness and respect through communication, training and storytelling Give back through fundraising and volunteering, supporting campaigns such as the Poppy Appeal and Armed Forces Day This is more than a signature for us. It’s a heartfelt commitment to make a positive difference for those who have given so much. We’re proud to stand alongside other organisations across the UK in showing our appreciation and support for the Armed Forces community. Together, we honour their service and strengthen the bonds between business, community and those who protect our nation. “Signing the Armed Forces Covenant is a proud moment for us. We’re fortunate to work alongside people who embody the same sense of service, teamwork and resilience that the Armed Forces represent. This pledge is our way of saying thank you, by ensuring that veterans, reservists and military families are recognised, supported and given every opportunity to thrive within our organisation and beyond.” Adam Libby (Director of Operations and Former British Army Officer) SCFH Armed Forces Covenant
Hannah Granshaw
3 November 2025
How Technology Can Empower the NHS
At techUK’s recent event, “Unlocking Workforce Efficiency – How Technology Can Empower the NHS”, chaired by Jill de Bene, Director at SmartCo Future Health, industry leaders explored how digital innovation can shape a more productive and sustainable health service over the next decade. Key themes for long-term productivity and transformation included: Building digital confidence and supporting staff to adapt and thrive in technology-enabled environments Putting people before process, ensuring every change starts with the human story and clinical purpose Using automation strategically to release time for patient care and higher-value work Connecting knowledge across silos to unlock collective expertise and improve decision-making Embedding collaboration and human-centred design as the foundation of continuous improvement Digital transformation is not only about systems it’s a 10-year cultural shift towards smarter, more connected ways of working that empower people and deliver lasting productivity gains across the NHS. SmartCo Future Health is proud to continue supporting this journey, working with partners across health and care to translate innovation into meaningful, measurable impact for staff and patients alike. Read more and watch the full video here: Unlocking workforce efficiency – how technology can empower the NHS
Hannah Granshaw
1 November 2025
Awarded ISO Certifications
We’re proud to announce that SCFH has successfully upheld our ISO certifications, completing both our Stage 2 ISO 14001 (Environmental Management) and Surveillance ISO 9001 (Quality Management) audits. This achievement is more than just a certification. It reflects our ongoing commitment to quality, sustainability and continuous improvement across our business. From refining our processes and products to the positive impact we create for our clients, community and the environment, achieving these internationally recognised standards shows that excellence and responsibility are central to everything we do, reinforcing SCFH as a trusted and responsible partner. “Achieving these certifications once again is a testament to the hard work, dedication and expertise of our team. Their commitment ensures we consistently deliver high-quality solutions while minimising our environmental impact.” Adam Libby (Head of Client Services and Operations) A huge thank you to our team for making this possible. Together, we will continue to drive innovation, quality and sustainability forward.
Hannah Granshaw
21 October 2025
Welcome to Tara Thorne
A warm welcome to Tara Thorne who joins the SCFH team as our new Operations Support Consultant. We sat down with Tara to hear about her career journey, her new role and what excites her about joining SCFH. Read on to learn more about her background and the experience she brings to the team. Hi Tara. What’s your new role, and what will you be focusing on? I’ve joined SCFH as an Operations Support Consultant, providing day-to-day support across compliance, contract administration and general operations. My responsibilities include preparing and managing contract documentation, coordinating associate consultant onboarding, maintaining key registers and trackers, and delivering administrative support to the leadership team and project managers. Tell us a little bit about your career background With over 15 years of professional experience across the insurance and real estate sectors, I’ve developed strong expertise in administrative support, client liaison and office coordination. I spent five years in insurance and a further ten in real estate, where I refined my skills in contract preparation, document management and supporting senior leadership teams. I take pride in creating efficient processes, fostering positive client relationships and ensuring smooth, effective day-to-day operations. What attracted you to join SCFH? I was looking for a career move that offered both growth and long-term development. SCFH’s continued growth brings exciting opportunities. What impressed me most is their flexible and supportive culture, particularly for working parents. It feels like the perfect environment to contribute my skills while continuing to develop professionally. What excites you most about this new opportunity? I’m excited to build new relationships, stay busy with meaningful work and contribute to helping the company achieve excellence. What’s something that always makes you laugh? A great pun always makes me laugh. The punnier, the better! If you had a superpower what would it be? Self-awareness. To truly connect with others, you need to understand yourself – your strengths, weaknesses, quirks and triggers. That self-knowledge shapes how you engage with people and rise to different situations. What’s the best piece of advice you’ve ever received? Enjoy the little moments. As cliché as it sounds, time really does fly. A year can feel like yesterday, yet so much changes. Appreciating small moments along the way helps you realise their value before they’re gone.
Hannah Granshaw
30 September 2025